Quality and Support from Diamond Lamps

Diamond Lamps are available through a worldwide distribution network of projector resellers and dealers, spare parts suppliers and service centres.

Lamp Warranty

Diamond Lamps is totally committed to quality and its lamps have a reputation amongst distributors for their reliability and for a very low level of returns. Nevertheless, should any of our products fail in use, we provide a comprehensive 4 month manufacturer’s warranty against any defects in material or workmanship.

Projector Warranty

Using Diamond Lamps should never affect the projector warranty. The projector manufacturers quite naturally encourage all projector owners to use their own branded lamps and often their warranty documents do likewise. However, current legislation in Europe, US and most of Asia makes it illegal for a manufacturer to automatically void a warranty if their own replacement part is not used. In the unlikely event that a 3rd party lamp did damage a projector, the manufacturer’s warranty may only be voided if the replacement lamp was demonstrably of inferior quality to that of the manufacturer’s own branded product.

Since Diamond Lamps are of an identical quality to the manufacturers’ branded products, this would never arise.

Nevertheless, should a Diamond Lamp ever fail causing damage to a projector and the projector manufacturer subsequently refuses to repair it under an otherwise active warranty, then Diamond Lamps would undertake to replace the projector.

Lamp Disposal

Lamps are hazardous products generally containing mercury and need to be disposed of in accordance with local law regulations on toxic waste. All Diamond Lamps distributors can provide disposal advice and support to users in their local territories.

As part of its environmental policy, Diamond Lamps has agreements with local recycling companies for disposal of lamps at its facilities in Singapore and all of its distributors’ regional warehouses.

Conformance to International Regulation

For US:

the National Electrical Manufacturers Association (NEMA) has details of mercury containing product legislation by state click here (embed link http://www.nema.org/gov/env_conscious_design/mercury/)

For Europe:

RoHS directive (2002/95/EC) published on January 27th 2003 excludes projector lamps WEEE generally excludes projector lamps. However, there are national differences (in Germany for instance they do require manufacturers to be registered) and all efforts must be made to dispose of the lamps in accordance to local laws.

All Diamond Lamps products also adhere to all legal guidelines for restriction of Ozone Depleting Chemicals (ODC) and REACH and can provide information to users or resellers to support this.

Enquire about any conformance or lamp disposal issues

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